Final bill confusion
I am trying to find information on behalf of my elderly parents, who are not online.
Due to increasing costs, they cancelled their Virgin TV and home phone service last year, with their cancellation date confirmed as 16th November. They subsequently cancelled their direct debit on the date instructed by the advisor they spoke to when cancelling.
They were not able to arrange pick up of their Hub kit via the Virgin help line (maybe due to not having email/smart phone access), so had to wait for someone to take it to a Yodel shop over Christmas (Yodel tracking confirms the kit was received at Virgin on 9th Jan).
They have subsequently received 2 consecutive 'final bills' - one for £69 for billing period up to 6th January this year, and another for £39 with billing period not specified. They have not been able to get anywhere on the telephone helpline (maybe because their account no longer exists!)
Reading the various info on here, it looks like maybe the £39 bill is the adjusted bill prepared after the Hub kit was received (with the £69 bill maybe including the charge for the kit if it wasn't returned). Does this sound correct?