Forum Discussion

dagregory's avatar
dagregory
Joining in
12 months ago

Fault Appointment -how to cancel/amend

How do you cancel a broadband fault appointment (I have one for this Friday), I've been through every menu and it goes in circles and never gets to a page where you can cancel or ammend the date?

 

[MOD EDIT: Subject title changed for clarity]

  • Robert_P's avatar
    Robert_P
    Forum Team
    12 months ago

    Hello dagregory

     

    Thanks for letting us know in regards to cancelling the fault visit booked for Friday, welcome to the community.

     

    We're happy to help with this, is the issue now resolved? Let us know and we can get a Private Message to you.

     

    Rob

  • dagregory's avatar
    dagregory
    Joining in
    12 months ago

    Yes the issue resolved a couple of hours after requesting an engineer, thanks

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      12 months ago

      Thanks for your reply dagregory.

      If you need to change or cancel your appointment you can do this online or via the MyVM app 
      by 4pm the day before the appointment.

      For anything else we are only a message away.

      Gareth_L

  • dagregory's avatar
    dagregory
    Joining in
    11 months ago

    Thanks, I presume it was cancelled as there are no appointments showing on the app now the other night

    • Kath_P's avatar
      Kath_P
      Forum Team
      11 months ago

      Hi dagregory, 

      Thanks for coming back to us on this. Where no appointments show, it's likely that a network fault was discovered so the engineer appointment would have been cancelled automatically. 

      We're happy things are resolved though and if you need anything else, pop back and let us know. 

      Many thanks,