Forum Discussion

freeman16's avatar
freeman16
Joining in
2 years ago

External brown box missing

Hi purchased a property not living there yet - the outside virgin media brown box has been damage and wiring exposed - Is it possible to get this replaced without signing up to Virgin package?


I am with Virgin at another property but not this one yet

 
  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    Unless it is a safety hazard, VM will not attend an address that currently does not have any services. If you get in touch with the movers team & get the ball rolling on moving your services then you can follow up on this. VM will then check the condition of the drop line & will make good or replace as appropriate.

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)

    Hi freeman16,

    Thanks for your post and welcome to the community.

    Many apologies for the damaged box, so we can investigate it further I've dropped you a PM to discuss.

    The message will appear within the envelope icon.

    Regards,