Hi purchased a property not living there yet - the outside virgin media brown box has been damage and wiring exposed - Is it possible to get this replaced without signing up to Virgin package?
Unless it is a safety hazard, VM will not attend an address that currently does not have any services. If you get in touch with the movers team & get the ball rolling on moving your services then you can follow up on this. VM will then check the condition of the drop line & will make good or replace as appropriate.
Hi freeman16,
Thanks for your post and welcome to the community.
Many apologies for the damaged box, so we can investigate it further I've dropped you a PM to discuss.
The message will appear within the envelope icon.
Regards,
