Can you advise me please.
I have two external brown box covers which have both been blown away during the recent storm.
The cables are now exposed to the elements which can’t be good.
Can you inform me how I can get replacements please.
Regards
Craig
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
Forum TeamHi Craig1472,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear the storm has caused some havoc for you. We can arrange an engineer appointment for you to get things sorted 😊 I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
Forum TeamHi Craig1472,
Thanks for sticking with me via private message. I'm glad I was able to get the appointment booked in for you.
Let us know how the visit goes and if you need anything else, you know where we are.
Many thanks,
