Forum Discussion

Smudge017's avatar
Smudge017
Joining in
3 months ago

Extension cable

I want to move my Hub 3.0 to the other side of my room and need a longer coax cable how do I order one or can I just buy one from a retailer? Thanks

3 Replies

Sort By
  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 months ago

    Just wait here a day or two for a VM Mod to respond and you can get an extension up to 15 metres.  Do not buy one as they are not the same as VM supply.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    3 months ago

    You must use VM cable, no other is compatible. 

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Nathan_B's avatar
    Nathan_B
    Icon for Forum Team rankForum Team
    3 months ago

    Hi there Smudge017 👋 Welcome back to our forum and thanks for your post 😊

    As the others on this thread have mentioned, you'd need to use one of our cables for this. I'll be happy to help order this for you. I'll pop you a PM to confirm your details so this can be done.

    Regards

    Nathan