Forum Discussion

Sgt_Bilko99's avatar
Sgt_Bilko99
On our wavelength
12 months ago

Exclusive Discount

I am out of contract as of 20th February. I had an email yesterday offering me an 'Exclusive Discount' and text message (25% off broadband) a few weeks earlier. Both links take me to a page "Oops looks like somethings gone wrong".

I have tried different browsers and cleared my cache. I don't fancy ringing CS, so is there someone on here from VM who can assist?

Thanks, Dave

  • Hi Dave, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. โญ

    We're sorry to hear you're having an issue with accepting a discount online. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little โœ‰ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. ๐Ÿ˜Š

    Thanks, 

    • Kath_P's avatar
      Kath_P
      Forum Team

      Hi Sgt_Bilko99, 

      Thanks for sticking with me on this one via private message. 

      I'm really glad I was able to help get things resolved for you. 

      If you have any further issues, you know where we are ๐Ÿ˜Š

      Have a great weekend.