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Chayce's avatar
Chayce
Joining in
7 months ago

Errors: VM requested to returns two routers when I was only given one as a costumer of 10 years

My broadband service with VM was disconnected on September 22nd, and a day later, I received an email from VM asking me to return two routers: an Arris Hub 3 and a Netgear Super Hub. Since I became a VM customer ten years ago, I have only been given a single router and have never received an additional one. I am worried I will be charged extra for something I never received.

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    7 months ago

    Hi Chayce,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear that there's some complications regarding the return of some equipment. I'll send you a private message shortly. Please respond to that when you can, and we can take a closer look over things.

    Thanks,
     

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    7 months ago

    Hi Chayce,

    Thanks for getting back to me via private message. I'm glad that we were able to address your concerns.

    Please do let us know if there's anything more that we can help you with.

    Thanks,