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mygod7's avatar
mygod7
Joining in
5 months ago

Error 403 when trying to log in to virgin media

Hi all,

am new and haven't a clue how/where to put my query here but its the dreadful error 403 thing. 

Currently abroad and have been unable to access any Virgin Media services - including email, my virgin media, support pages. or live chat - due to persistent "403 Forbidden" errors everywhere.

This has severely impacting my ability to work remotely, I rely on my Virgin Media email for urgent communications and cannot reach customer services by phone due to very high international call costs. Using alternative I mailed virgin media webteam for urgent help and to contact me via WhatsApp or my alternative Email, to please treat this as urgent as I will be working remotely from abroad for the next 4 to 6 weeks and need access restored as soon as possible, but NOTHING! NO RESPONSE. 

I am stuck and been unable to work for nearly 2 weeks now.  If anyone can, please help.

Thank you

6 Replies

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    5 months ago

    Hi mygod7 

    Thanks for posting and welcome to the community. Sorry to hear of the email issue. This error would suggest the email has been locked. Try this please;

    Sign into the My Virgin media account for the email concerned with your VMO2ID

    Select Account Settings

    Select Identity & Security Settings

    Select Manage your products

    Select Manage email app password

    Click on the blue button 'Get New Password'

    Leave it thirty minutes before re-attempting to log in.

    • mygod7's avatar
      mygod7
      Joining in
      5 months ago

      Thanks you John-GS for your response. Unfortunately I can't even sign into my My Virgin Media account. 

      I also have no idea what VM02ID is as I always signed on perfectly ok with just my password. Do i need to create one? Where could I do that with access to account.

      Do I need to create a two-factor authentication? If so, I had no notice that this had become compulsory before I was locked out. Also, I couldn't do so now as I simply have no access to do that through my Virgin Media Account. 

      More help please and your response truly appreciated.

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        5 months ago

        Thank you for confirming this and we are sorry to hear this.

        To confirm do you have an active VPN at all?

        Getting any recent error messages?