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elys1an's avatar
elys1an
Joining in
4 days ago

Equipment sent back but Virgin Media saying not received, upcoming charge of £40

Hi

I upgraded to 1 Gig broadband recently, received my new Hub 5 and sent the old Hub 3 back through the return service on 25/04/2025. I received a text today saying the old hub hadn't been received yet so Virgin Media were charging me £40 on my next bill.

I have the Yodel tracking number and it says "Returned to Virgin Media". I can't find info on how to query the charge and send the Yodel tracking number to confirm my return.

Does anybody know how to resolve this?

Thanks

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    4 days ago

    Hello elys1an,

    Welcome back to the Community and thanks for taking the time to post here on the forums. I can see that you're currently speaking with my colleague about your account.

    I'd be happy to take a further look into this for you however I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L