Forum Discussion

DEForsyth's avatar
DEForsyth
Joining in
24 days ago

Equipment returns

Hi, does anyone have any knowledge about equipment returns at the end of my contract? Virgin info is limited.

I’ve been sent 2 terminators. Where should they be attached? I try to attach one to the RF in/out socket in the pic on the wall box. It won’t attach and just falls off. Suspect I may need another part (like the socket next to it which has a terminator on it) to then add the terminator to? The original cable comes from there and eventually comes to a splitter which does have two parts where I could add the terminators but it looks pretty messy in the room.

What cables do Virgin expect you to return (in addition to the key equipment). I’ve no idea what are mine and what are theirs now.

Thanks

 

5 Replies

Sort By
  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    24 days ago

    The terminator needs to be on the cable that comes from the wall, so remove any splitter or extension cable. 

    They want back all boxes. They don't ask for any cables but you can include them in the package if you don't want them. 

  • Client62's avatar
    Client62
    Alessandro Volta
    24 days ago

    It is an RFoG connection with an internal ONT.

    The a terminator can go on the RF IN/OUT if you wish.

    Leave the PSU for that ONT in place, just turn it off.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    24 days ago

    Why should they keep it cluttering up their room if they are not using it? 

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    23 days ago

    Thanks for reaching out to us on our Community Forums DEForsyth, and a very warm welcome to you!

    Pleased to hear that you've been able to obtain the advice required and welcome you to return to our Community Forums if you require any further assistance.

    Thanks,

    David_Bn