Equipment Returned but still Charged £90!
As you can see, parcel already returned and received by virgin ages ago, yet they decide to message me today with a charge applied to the account, how are they allowed to behave like thugs?
Forum Discussion
1 Reply
- Kath_P
Forum Team
Hi Ahthaer_asm,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're still getting reminders to return your equipment. Once received by us, it can take up to 14 days for the return to be processed. Checking the tracking number you've posted, it looks as though this was received by us yesterday evening.
Once the return has been processed, any charges applied to the account will be removed and you'll receive a notification to confirm we've processed the return. If you've not heard anything by 6th May, pop back and let us know so we can help further.
Many thanks,
