Forum Discussion

gc76's avatar
gc76
Just joined
23 hours ago

Equipment return

Hi,

Same problem here. I returned the equipment, call them on the phone, went through their official complaint process: nothing! Now my credit score is affected and for someone who never made a late payment in their life it's just unacceptable. 

I have decided to contact the Guardian as well as Martin Lewis. Thanks to him, O2 who unfairly increased their prices mid contract lost 2 million clients...and finally reacted. The equipment return story is a recurring problem with Virgin Media and people deserve to know. I will also take them to court for harassment and defamation.  If you had the same problem, please contact me. We should not let big companies treat us with no respect

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    20 hours ago

    Hello gc76,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your equipment return.

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L