Forum Discussion

UPJs's avatar
UPJs
Joining in
13 days ago
Solved

Equipment return list error

Hello,

I recently ended my Virgin broadband and received an email from Equipment Returns listing the items that I needed to return - the router and three WiFi pods. However I've only ever had the router and two WiFi pods. I replied to the email to query this, but haven't had a response. I was wondering if a Virgin representative on this forum might be able to help.

Many thanks

 

returns
wifi pods
  • Arissa_H's avatar
    Arissa_H
    10 days ago

    Hi UPJs 👋

    Thank you ever so much for joining me on private message 😊
    We're sorry to see you go and wish you the best of luck 🤗
    Just to summarise, we have corrected the error regarding your third WIFI Pod our end and you may now return the router and 2 WIFI Pods.
    If you have any further questions or need assistances, please note we're one post away!

    Thank you. 

4 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    13 days ago

    Hey UPJ's, thank you for reaching out and we are so sorry to hear about your equipment issue, also a warm welcome to the community.

    To confirm this 3rd pod, did it never get delivered? 

  • UPJs's avatar
    UPJs
    Joining in
    12 days ago

    That's right. Strictly I think it was the second pod that was never delivered, I raised this with customer services and they sent another one, but the undelivered pod was never wiped from my account.

    • Arissa_H's avatar
      Arissa_H
      Icon for Forum Team rankForum Team
      11 days ago

      Thank you for coming back to us UPJs 😊

      Let me take a closer look into this and see what's happened 🧐

      I will private message you on here so I can investigate.

      Please watch out for the envelope ✉️

      Thank you. 

  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    10 days ago

    Hi UPJs 👋

    Thank you ever so much for joining me on private message 😊
    We're sorry to see you go and wish you the best of luck 🤗
    Just to summarise, we have corrected the error regarding your third WIFI Pod our end and you may now return the router and 2 WIFI Pods.
    If you have any further questions or need assistances, please note we're one post away!

    Thank you.