marcce
5 months agoJoining in
Equipment return charge
I disconnected my virgin media service on 20th September, as I was moving properly. They knew well in advance, and emailed me confirmation, which included links to information about disconnecting. I looked at the links and under the equipment return it reads "if we need you to return out equipment we will send you an email, otherwise you can recycle it". They did not email me before the 20th, they emailed me on the 23rd at which point I had left the property. I phoned to explain the situation and was told that there was nothing I can do as it is in my contract that I must return the equipment. I tried explaining the situation on the phone but no luck. Is there anything I can do here or am I in the wrong? Thanks