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J_lov7's avatar
J_lov7
Joining in
7 months ago

Equipment Return - Notification Missing Router

Looking for some assistance, my mother (82 yr old) moved from Virgin Media to Sky recently.

Alll equipment was boxed and sent back via Yodel, today my mother has received an email saying that router is missing. 

What do we do as everything was returned ? 

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    7 months ago

    Hi J_lov7,

    Thank you for your post and welcome to the community.

    I'm very sorry to hear this. We can certainly take a look into this. 

    I will private message you now. 

    ^Martin