Equipment not received

Question

Hi. I sent back the VM equipment on the 4 April 2025 after my service was cancelled. I have proof of postage and the tracking confirms it was delivered on 8 April 2025. However, I received an email today that if the equipment isn't received by 20 April 2025 then I will be charged.

I cannot afford for £65 payment to be taken out of my account even if it is later refunded. What can I do to ensure this doesn't happen given the equipment has already been sent, I have proof of postage and the tracking number confirms it has been delivered.

Many thanks

Daniel_Et · Answer

Hi technovmuser 👋 Thank you for your post and welcome to the Virgin Media Community 😀
 In order to provide assurances on this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
 Regards,
 Daniel

Daniel_Et · Answer

Hi technovmuser, thank you for speaking to us via private message.
 If you have any further queries, please don't hesitate to contact us.
 Regards,
 Daniel

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Equipment not received

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