Forum Discussion

qwerty4321's avatar
qwerty4321
Joining in
11 days ago

Equipment non return charge

I have recently moved away from Virgin Media to Sky for all services.

I received an email from VM stating I do not have to return any equipment. 

I've now got an email saying they are charging my account £220 for non returned equipment. However I can't see any charge on my account. 

Has anyone else experienced anything similar?

 

  • Darksideofmoon's avatar
    Darksideofmoon
    Superfast
    11 days ago

    I experienced a threatening letter after returning faulty kit to them.

    Had to make a complaint to them before they did anything about it.

  • Kath_P's avatar
    Kath_P
    Forum Team
    11 days ago

    Hi qwerty4321, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had some mis-communications regarding returning your equipment. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,