Forum Discussion

Julesisdancing's avatar
Julesisdancing
Joining in
10 months ago

Engineer visit

Hi, 

Can anyone help? 
I’ve booked an engineer visit (via the app) which I need to cancel (issue now resolved).

As a secondary account holder I cannot cancel this via my account. I’ve tried over the phone, but because I’m awaiting the letter to set up a password, they cannot cancel it either. 

I’ve been told I’ll be charged £25 for an unnecessary visit and the main account holder has moved out and I have no communication with them. 
Is there any way of getting this resolved to avoid the charge? 

cancelling engineer visit
Secondary account holder
  • Steven_L's avatar
    Steven_L
    Forum Team
    10 months ago

    Hi Julesisdancing,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your technician visit. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L