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Bjones28's avatar
Bjones28
Joining in
2 years ago

Engineer Call Out Charge

I have been charged £25 for engineer call out.  I have had 4 engineers for the same problem over the last year and still not completely fixed the issue. I have been told and have proof that the call out charges would be waived and yet they're still on my bill.  Every time I speak to someone, (always someone new) they promise to sort it out and they don't. I have raised a complaint which no one seems to answer, is there a number I can phone to get this resolved. Thank you

 

cancelled contract

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Bjones28, thank you for your post.

    We're sorry to hear about the poor experience you've had 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel