Forum Discussion

rabh's avatar
rabh
Joining in
3 days ago

Emails threatening £155 charges for kit I returned 3 weeks ago

From a quick search this seems like a recurring theme... but I returned my kit on 20/04, and the Yodel tracking shows it was delivered on 23/04 (https://www.yodel.co.uk/tracking/2NB2VV1/NN82DH). So coming up to 3 weeks since Virgin received back their equipment. Despite this I received an email informing that I will be charged £155 for non-return of equipment.

Can anybody help?

2 Replies

Sort By
  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    3 days ago

    Hello rabh,

     

    Sorry to hear of the email received in regards to charges for the return of the equipment, we appreciate you making us aware of this so we can assist further.

     

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

  • rabh's avatar
    rabh
    Joining in
    3 days ago

    It looks like it has been very swiftly resolved, after a quick set of private messages with @Robert_P.