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Anonymous's avatar
Anonymous
3 days ago

Emails going to old email address

I created my account with an email address that I no longer use. I changed this a long time ago and get emails such as my bills due etc to my current email address but when I get important emails such as terms and conditions, contract/pre contract content it’s all going to the original email address that was used to create the account. 

I have already spoke to support via live chat and they told me it was fixed but I received an important update about me re contracting and it went to the old email address again. I am trying to totally close the old email address down but I can’t because of this issue. 

How do I get this issue fixed if support tells me it’s fixed but the issue is still an active issue that’s not fixed? 

old email account

1 Reply

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 days ago

    Hi @Harv84C thanks for posting and welcome to our community.

    Sorry to hear you're having difficulties updating your contact email address. And for any inconvenience this may be causing. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R