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EllaM24's avatar
EllaM24
Joining in
10 months ago

Email linked to old account number

Trying to set up My Virgin Media so I can access my bills & settings but the email I’m using is still connected to my old account number / package… can anyone help please. 

  • Hey EllaM24, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

    We would need to raise an IT ticket, let me send you a DM and we can look into this.

    It can take up to 5 working days a little longer.