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Andyl37's avatar
Andyl37
Joining in
4 days ago

Email and password problems

If anyone can help with this I would be very grateful, have spoken to 6 different advisers on phone and no luck so far though apparently it is in progress.

We have 3 virgin email addresses as a family and cannot get a password to work for any of them, although they all worked fine until yesterday. We can not log into any virgin services or the website for the same reason.

We have spent hours on the phone and been taken through lost password procedures, recovery codes, signing up with a different email etc and none of it has worked.

This leaves the entire family with no email and no immediate solution inside so any help would be much appreciated.

 

3 Replies

  • Hi Andyl37 

    Thanks for posting and welcome back to the community. We're sorry for any log in issues and can see you've spoke to the team yesterday.

    They've logged this with IT for you, who will be in touch as soon as there is a update/fix. 

    • Andyl37's avatar
      Andyl37
      Joining in

      Hi John, thanks for replying, I called 150 again this morning and think we have finally sorted it, looks like the problem was being caused by the link with O2. Hopefully it will work from here on in but appreciate your looking into it for us.

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team

        Glad to hear it's sorted :) is there anything else we can assist with today?