Forum Discussion

GedV's avatar
GedV
Joining in
5 months ago

Early Disconnection Fee payment

I am confused by the FAQ answers on the website regarding early disconnection fees when moving homes.

We will have to move home before the end of the minimum period of the M125 Fibre broadband-only deal (24 months). We cannot check if the next address is covered because we don't know where that is yet.

If we move to a UK address outside of Virgin coverage before the end of the minimum period:

- Will Virgin take the full early disconnection fee (e.g. 12 months worth) in one payment? Or monthly payments? 

- If our early disconnection fee is credited, would this be Virgin Media credit only? Or would we get the amount refunded to our bank account?

- Is it guaranteed that our early disconnection fee will be credited, as long as our new address is in the UK and not covered by Virgin?

Thanks, Ged

  • Tudor's avatar
    Tudor
    Very Insightful Person
    5 months ago

    If you move to a non VM area your contract is just cancelled and you have no termination fee to pay. If VM ever need to pay you money it’s always by cheque never a refund into a bank account. (Antique accounting system!)