Forum Discussion

Emre21's avatar
Emre21
Joining in
6 days ago

Early cancellation fee not waived

Dear Virgin Media Team,

I recently moved to a new address where Virgin Media is unfortunately unable to provide service. As a result, my service was disconnected on September 19. I was informed that, to avoid an early cancellation fee, I should provide proof of my new address.

Following these instructions, I sent my rental agreement to mailto:homemovers@virginmedia.co.uk as advised by your online customer representative. However, I have now received a new bill for £550, which includes an early cancellation fee.

Since the cancellation was due to Virgin Media being unable to provide service at my new address, I kindly request that the early cancellation fee be waived as soon as possible. I should not be held responsible for charges resulting from a situation beyond my control.

I would appreciate your urgent attention to this matter and look forward to your response.

Thanks.

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    6 days ago

    Hi Emre21 

    Thanks for posting and welcome to the community. Sorry to hear of this dispute. I can see you've spoke to the team today and the documents submitted are still under review. You'll be contacted when there is an update :)