Forum Discussion

Pogster66's avatar
Pogster66
Joining in
2 months ago

E-billing nightmare

I have been trying to change my father's account to e-billing for the past 3-months, without success. He is still being charged £1.75 per month for a paper bill that we have repeatedly asked to be stopped.  (You now owe us £5.25 !!).

I noticed that 'Stephen L' did respond to my forum post in September 2024, but as I did not receive an email, I was unaware.   

If this matter isn't resolved today, I will be closing the account down.  I've had enough.  It really shouldn't be this difficult Virgin Media  !!

  • Hi Pogster66

    We're really sorry to hear about the poor experience you've had and that you feel this way 😔

    Please respond to the private message sent to you on 30 September, and we can take things from there.

    Regards,
    Daniel