Forum Discussion

fritzvirg's avatar
fritzvirg
Joining in
25 days ago

Don't want to leave but not being offered a decent deal to stay

My contract is expiring and I can't get through to someone who will offer me a decent renewal deal. Is there anyone here who can offer a deal?

  • -tony-'s avatar
    -tony-
    Alessandro Volta

    staff here cannot help - you can keep trying the phone but it usually takes you to the offshore numpties - give 30 days notice that can prompt a call from outbound retentions with an offer they hope you will take - its usually take it or leave it - they may say its on your account for later but history says it wont be

    if you go the ringing route do your homework and put that to them - they might bite 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    You'll get a better offer if Openreach or an altnet can give you an FTTP connection, and you quote their offered price to Retentions.  If there's no competition for a fast service you'll get little or no further discount.

    But the more you ask, the higher the price will go because they know you really do want the VM connection. 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi fritzvirg 

    When calling select options 1,4 and 4 which will put you through to retentions (thinking of leaving) They have better offers than the front line agents.  Although you might speak to a first line agent to begin with tell them you are wanting to speak to cancellations and they should then pass you through to the actual retentions agent.  

    Also, have you tried signing into https://www.virginmedia.com/my-virgin-media/  and clicking on "Upgrade package"? This may show you online offers currently available to yourself, or a link to a chat box to discuss a new package/contract.

    You could also try the live messenger chat via  https://www.virginmedia.com/help/leaving 

    You can also try  the whatsapp chat number 0780 3089 684

    Or you can contact VM on Social Media by either messaging 

    Facebook: https://www.facebook.com/virginmedia  or Twitter: https://twitter.com/virginmedia

  • Hi fritzvirg, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're thinking of leaving us. When speaking to the team, they will offer the best price they can. This can vary sometimes as the offers and promotions do change quite often. 

    Giving your notice, will not guarantee a call from the outbound teams. Speak to the team on 150 / 0345 454 1111 and they'll be able to advise the best price available for you. You can also check your renewal offers for an online exclusive discount via My VM here.

    Many thanks,