Forum Discussion

Scarlett2002's avatar
Scarlett2002
Joining in
5 months ago

Don't have an account number

I need to cancel my contract within the next few days to avoid charges, but don't have an account number, so I cannot log in to a virgin media account or call via phone, as they ask for this.

 

  • Client62's avatar
    Client62
    Alessandro Volta
    5 months ago

    The monthly email of the bill summary displays the VM a/c no & Area code.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    5 months ago

    Hi Scarlett2002 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear you intend to leave us and about the problems you've been having confirming this 😔

    Have you been able to follow the advice provided by Client62 and managed to locate your account number?

    Advice on the different ways to cancel a contract can be found here.

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Scarlett2002's avatar
      Scarlett2002
      Joining in
      5 months ago

      Hi Daniel,

      I'm afraid I can't follow this advice as I've never received a monthly bill.

      Due to the time sensitivity, I'd appreciate any help on this as soon as possible.

      Thanks,

      Scarlett 

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        5 months ago

        Hi Scarlett2002, thank you for your response.

        In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel