Hello I recently got Virgin broadband and tv and have not received any emails with my account details, I have also not had any letters in the post. So that means I can not access my account or call customer service without these things, I am not sure why I don’t have emails as I gave it to your company when booking so any help would be appreciated, thank you
Forum TeamHi Tracyg00
Thank you for your post and welcome to our community.
We are sorry to hear you haven't received your contract email.
We will send you a private message now so we can check we have the correct email address registered for you.
Please look out for the envelope in the top right of the page and pop back to us when you can.
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