Forum Discussion

Anonymous's avatar
Anonymous
2 years ago

Domain name cannot access email addresses in my account.

Could someone kindly help, email addresses in my account cannot be accessed. I can sign into my main account with a very old email address which was first registered via Telewest before Virgin took over, the email address was also   my domain name used on a website which I had at that time, the website was scrapped some years back, but I still own the domain name.

I have read that Domain names can cause a problem in some instance but do not know much about this. I do not use the domain name email address for receiving or sending emails.

Is there any way that I can change my main email address if this is causing a problem when trying to access other email addresses in my account.

This is the 4th day without email access, I have signed into my hub which is working correctly. 

Thank you.

 

  • Anonymous's avatar
    Anonymous
    2 years ago

    Previous message stated that I cannot access any emails in  my account for 4 days now,  does having and email address which is also a domain name have any bearings on this problem which is really getting me down, if this carries on I will have to close my account as I cannot get help. Thank you.

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      2 years ago

      Hello alice10.

      Thanks for your first post and welcome to our Community.
      Sorry to hear you are having an issue with accessing your emails.

      Having a domain would not affect access at all.
      I'd like to take a look into this for you.
      If you don't mind, I will need to send you a private message to pass security. 
      If you can check your logo at the  top right of your screen that would be great. 
      Regards     
      Gareth_L
       

       

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      2 years ago

      Hello alice10.

      Thanks for your private message confirming you are now able to view your mails again.

      Sorry as well for the inconvenience this may have caused you.

      Can you please let us know if you need anything else?

      Gareth_L