Do they acknowledge complaints
I've emailed 2 complaints and not had any acknowledgement that they have received it , how long do u have to wait for reply before u send to ombudsman
Forum Discussion
4 Replies
AFAIK there is no email address which is specifically part of the complaints process
https://www.virginmedia.com/help/complaints
A VM complaint, via one of the routes above, should be acknowledged in 48 hours and resolved within 28 days. VM's 'resolutions', however, often leave much to be desired.
Ombudsman process is explained below
https://www.commsombudsman.org/our-process
If your complaint is to do with your loss of services, the ombudsman can't compel VM to fix the fault. The ombudsman might be able to assist if VM does not pay any compensation due in the correct way
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
- Tom_W1
Forum Team
Hi adele751 thanks for your post although we're sorry you've raised complaints to us.
You can only raise one complaint per account, any additional complaints may be closed as duplicates.
Can you advise what this is regarding please and we'll do our best to support further?
Many thanks
It's regarding ending my contract I have a voicemail from a manager stating I can leave my contract early free of charge ( I have this saved on my phone and a copy sent into your company) and I've been sent a bill for £370 i want this sorting asap as stated i will send the message along to the ombudsman if needed
- Molly_T
Hi adele751 👋 thanks for getting back to us with more information about the complaint.
We'd need to take a look at the account to offer any further guidance and support, so I will send you a PM. You can find this in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime! 🌞
