I had a contract which started on 17th April 2023 until 16th April 2025. It was 18 months. When I moved house they gave me a new contract number and didn't change the end date to the original contract's end date, in this case 16th April 2025. I didn't even change my package. Now I am being charged an early termination fee of £840. 67 which is not right. If anyone can please help me?
I moved house on 6th January 2025.
Sorry that should have read it started on 17th October 2023. Now I am with Sky. Contacted virgin media several times about this but none helped me.
Forum TeamHi shalu136892, thank you for your post.
We're sorry to hear about the situation you find yourself in 😔
In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
Regards,
Daniel
