Forum Discussion

Trojan26's avatar
Trojan26
Joining in
6 months ago

DIsney+ Bundled with contract renewal

Ive only got broadband and i only want broadband nothing else.  I got an email offer to renew my broadband contract as it was ending in a few months so I renewed my contract and also chose the option to upgrade to 350mb from my current 250mb for just a few pound more.

I get an email from virgin media confirming my contract details and cost but im worried because i do not want Disney+ and at not point was i told i would be getting disney plus as part of renewing my broadband contract.  I would like it confirming that i am not going to be paying for disney+ and would like to know why its been added to my renewal contract without my permission.

please help, if this can be removed from my contract and be confirmed i will not be paying for this I will remain a happy virgin customer again.

kind regards

Mark

 

 

4 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Trojan26,

    Thank you for your post and welcome to the community. 

    We're very sorry for any confusion with regards to the disney+ costs. 

    We can certainly take a look into this for you. 

    We will private message you now. 

    ^Martin

  • kaywaywong's avatar
    kaywaywong
    Joining in
    2 months ago

    Hi Trojan26, what happened regarding this as I have same thing happening with new contract which I never requested.

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      2 months ago

      Thanks for reaching out to us kaywaywong, can you please confirm if this is a subscription that has been added to your account?

      In some cases, this is simply a case of offering the customer an opportunity to add this service to your Virgin Media bill, with the itemising detailing a potential interest in the 3rd party subscription service.

      Alternatively it maybe a case that you are issued with the entry tier free of charge and then only issued a charge if this is upgraded to a chargeable tier.

      Thanks,

      David_Bn