Disgusting overcharging for existing customers.

Cast your eye over the other topics on here and you will find your story is repeated over and over again for existing customers.

Put in your cancellation and see what happens after that. You might get a better offer with a retentions call although there is no guarantee such a call will happen and you need marketing options on in My VM to allow the call to take place.

Hi Dream-RJ, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

I'm really sorry to hear you feel this way. From time to time, we have special offers and promotions to welcome new customers on board. When this offer ends, the package price will revert to the standard package price for the bundle. 

Although they may not always be available to existing customers, that doesn't mean that you miss out once you've joined us. We often have offers and special deals on our services, or one-off promotions to make sure you carry on getting the value you'd expect. 

We're always happy to review your package and cost to help find one that best suits your needs and budget but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

Many thanks, 

I replied to your private message Kath.

I have been a customer for over 20 years. You do not need to tell me that sentence. I know how you work. You have got worse and worse over the last years. I do see an improvement in this community forum though. For many years you used to take over a week to reply to people who posted. 

So at least this was much faster than it used to be. Or maybe this you are AI and not a real human hence whey the replies are much quicker?

Every company is using AI now so it would not surprise me in the least if you was AI. If you are a e real person I apologise but these standard replies does not make us feel you actually care and want to help existing customers.

I just want a cheaper deal like the new customers get. That is only fair. What is not fair is charging double what new customers pay for the same services. It is actually criminal.

In a fair world everyone should get the same deals everyone who is on the same package should be paying the same price. 

Example you do not goto a coffee shop and it states the price of a coffee is £4 on the board but in small print it says that is the price for new customers only. Existing customers the coffee is £8. That was just an example how bad it actually is.

Anyway I am ranting. I will await to see what you can offer me. I provided you with the details you requested.

So much for them wanting to help me. They could not offer anything better just like on the phone when I phoned up.

I am a vulnerable disabled person and it is disgusting that they are locking me into a contract and refusing to bring down my costs. 

The only thing they could do was remove TNT Sports or Sky Sports from my package which I need. That is my escapism. I need the sports channels.

Netflix I do not need, kids channels I do not need. I also would be ok with basic TV channels and a reduction in the broadband speed but like I stated for all those reduced services it would end up costing me more than what I am paying right now. See what I am trying to say.

Virgin Media is a disgraceful company who does not care about their loyal vulnerable customers.

The moment you get into the Mega Volt bundle they screw you over every which way they can and make everything else be that reduced services COST more. This is exactly why when they lock you into contracts even when you only have 7 months left of the current one. They stop you from being able to reduce your services because they STATE the system will not allow it. 

The system is disgusting and setup to take as much money from those vulnerable customers as they can. I know they could do something to help they are just refusing to help.

I think I will have no choice but to cancel and goto the ombudsman and I will refuse to pay the remaining 7 months when I cancel because this is on THEM not me. They are the ones being predatory and greedy and treating vulnerable customers like dirt.

And now Kath has just vanished from the private messages and is no longer responding to me?

Just wanted to issue an update.

Because I lodged a complaint they dealt with my case much quicker. Funny that when you think about it.

They refused that they could not do any credits onto your account but the moment you have an active complaint they are able to when you are threatening to goto the ombudsman. This needs to change. We should not need to have to do this just to get you to act. You could easily cut all that stuff out if you just did the right thing from the start so it did not waste our time or your time any further.

They basically removed my Sky Sports UHD saving £7 they also wavered some other small 30 day fees relating to that removal of Sky sports UHD and then on the phone call I just had from the manage who was dealing with my complaint he was able to offer me a £10 rolling credit bringing my price per month down until the end of my contract.

I mean honestly why could they not just offer this right at the start? Why cause me all this stress? VM really have a lot of work to do in making sure customers are treated fairly in this difficult times that we are all in right now.

Virgin Media customer services are quite frankly either just too lazy or incompetent to actually want to keep their customers happy.