Forum Discussion

rallenza's avatar
rallenza
Tuning in
12 days ago

Disconnection of services.

Hi,

I need some help.

On the 31 Jan 25 I sent a letter to Sunderland of request  termination of my 'out of contract' service for Phone, broadband, and Tv., asking to be kept informed of progress.

Having heard nothing I repeated the request on 15 Jan 25,  referring back to 31 Jan letter.

The reply was a change of service notice seemingly retaining broadband and tv, dated 15 jan 25., followed up with a bill for reduced service relating to next D/D.

My original letter had requested quite clearly that I wished to close the account and services. 

Then I received a letter dated 16 Feb 25  stating that my services will disconnect on 17th March 25 and VM will start the process of closing down my services, as requested.

Then I get an adjusted bill restating the adjusted bill, with applied credits, but then advising me of what the bill will be for April and onwards, after I have been disconnected.

Just what is going on? 

I shall need stiffer medicines to overcome the anxiety this is creating. This is something I've read about, now its happening to me.

Please help me to disconnect.

best wishes

Roger.

 

 

 

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    12 days ago

    Hi rallenza 👋.

    Thanks for reaching out to us and welcome to the Community Forums, apologies for the issues that you have been facing with cancelling your account with us. Cancelling via post can be done but we can be missing information that can prevent us from doing this. So that we can look into this and assist can you, please can you Join me in a private message.

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina