Forum Discussion

JackDo's avatar
JackDo
Settling in
4 months ago

Disconnection fee dispute

I have been trying to reach a satisfactory conclusion about a disconnection fee.  So far communication has been by email but it is not at all helpful.  Is there a way of having a conversation through this forum?

  • Hey JackDo Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏽

    I'm sorry to hear about the dispute you're having with the disconnection fee.
    We don't handle disconnections here but if there's a dispute with a complaint in reference to this, then we can look in to this.

    I will send a private message.

    Kind regards,
    Ilyas.