Forum Discussion

Cut_off_early's avatar
Cut_off_early
Joining in
7 months ago

Disconnected us early

We are due to leave Virgin on 28 August, agreed with your agents (have the transcript to prove this). Virgin has disconnected us 1 month early, no account access for 24 hours! Wife and I still need to work from home for the next three weeks, this is insane! How come you cannot get this right?

  • Hi Cut_off_early 

    Thanks for posting and welcome to the community. We're sorry to hear you're leaving but also very sorry to hear of the dispute over the termination. 

    I shall send you a PM now to assist further.