Forum Discussion

Paul120's avatar
Paul120
Joining in
2 years ago

disconnected on 16/12/2023. Bill paid covering up to 18/12/2023.

Virgin has now taken £90.74 from my account to cover January when I have no more service with them. Spent 11 hours on chat to us. this service is so bad and now they are just helping themselves to my money!!!!!!!!!!!!!!!!!!!!!

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 years ago

    Hey Paul120, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

    Please do remember we do bill one month in advance and continue to bill as  normal until the day of the disconnection.

    We would send you a find bill, once this has been paid and any kit sent back to us we would send any refunds out via a cheque within 45 days. Cheers 

    • Paul120's avatar
      Paul120
      Joining in
      2 years ago

      I was disconnected on 16/12/2023 money was taken on 28/12/2023, 12 days after disconnection.

      This should not have been taken and I was left overdrawn as a result. Hot happy.

      • David_Bn's avatar
        David_Bn
        Forum Team
        2 years ago

        Thanks for coming back to us Paul120.

        I'd be happy to take a closer look into this for you and get to the bottom of this.

        Check out the envelope in the top right hand corner for a private message from me.

        Thanks,

        David_Bn