After a very messy series of contract changes last year, it appears that HomeWorks was taken off my account. I've now been without broadband since yesterday and can't get an engineer visit until Thursday - rather than the guaranteed next day service I had with HomeWorks. And I can't find any way to add it back on!
That link goes to this URL which presents the useless option to install an app that doesn't help...
https://store.virginmedia.com/my-virginmedia-app/ac3.html?utm_source=agentadvocacy&utm_medium=social&utm_campaign=all_cus_dr_app_adoption_social_agent_advocacy
I'll pop you a PM 📩 to assist further.
Thanks
I think you will find that a next day visit is not totally provided. Have heard that there is a caveat of ‘if possible’ as a get out.
There's always a force majeure clause, but the point is that it was taken off my contract, so I'm not currently entitled to have them try. And there's no obvious way to put it back on so that this doesn't happen again.
Meanwhile I'm trying to run a business from home with no broadband or phone line...
There is no SLA’s on residential contracts? There is on the Business ones however. Personally I would suggest a backup circuit if working from home for redundancy.
Hi gswarbrick
As per tudor, sorry but you aren't guaranteed a next day - info here from the Terms & Conditions section on the /VM/homeworks page
'Next Day Priority Service: Priority for available next day appointments vs other cable customers if appointment is required, subject to appointment availability. You must call contact centre during contact centre opening hours to get next day availability'
I've copy pasted some additional info below regarding Homeworks from the same linked page above
How to get Virgin Media HomeWorks
Call 0800 064 3855 to add HomeWorks to your broadband package. You’ll pay £9.99 monthly on a rolling contract – for 40% off (knocking it down to £6 monthly), upgrade your broadband speed while you’re chatting with us. If the boss calls you back to the office (or for any reason), you can cancel your HomeWorks subscription with 30 days’ notice – or sooner for a small fee.
See my previous answer. HomeWorks does, in my experience, work. It may not be guaranteed, but it works in practice. All I'm trying to do is to sign up for it again - for the next time. And there will be a next time...
