Disabled customer: Virgin NO help at ALL
I am getting help with this as am disabled. I have tried to contact Virgin but am not too well and have poor hearing so when we get through to some person who speaks at hundred miles an hour in a heavily accented voice - its really hard for me to understand them not because I am being difficult. I need to speak to someone as my house burnt down and Virgin are still chargin me money . Its sooooo hard to get through to someone to talk to as they wont talk to my carer although give permission for them to do so .. I cant go online and use codes and scan stuff as I dont have that sort of phone. Its very frustrating . How do you get help when you need it - some one to talk clearly and slowly and really help . Currently still paying and have been doing so for past 3 months but dont actually have a tv or box as burnt to a cinder. What am I to do. I have asked carer to help wit this as I dont do computers and it seems we cant get help by talking to anyone by phone.