Forum Discussion

ClareGrevin's avatar
ClareGrevin
Joining in
11 months ago

Direct debit payments

@virginmedia Trying to find out why I am still paying you a direct debit when I have no accounts with you. Team can’t help as there is no account to access and can’t get through to customer service as have no virgin phone number or account number to type in!

@virginmedia Also can’t DM you on X as you say you don’t respond to DMs and redirect to a link that you can only use if you’re a customer!

@virginmedia Is there an accounts department I can speak to?

 

  • Steven_L's avatar
    Steven_L
    Forum Team
    11 months ago

    Hey ClareGrevin,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your former account with us.

    We can help from here and we do actually respond to DMs on Twitter, so please ignore that message but we can help from here also but need to pass account security, please look out for my message and we can get started.
    Kind Regards,
    Steven_L