Forum Discussion

Jones420's avatar
Jones420
Just joined
13 hours ago

Difficulty contacting VM to confirm installation date

Hi,

just taken out VM broadband and have scheduled an engineer, however I realised that I had selected the wrong date and subsequently re-scheduled. Today I received the contract which shows the original date as the start date of the contract, not the re-scheduled date. I have confirmation that the engineer is coming on the new date, I just need to confirm that the original date is cancelled and a new contract will be issued, but can't get to speak with anyone to confirm this and the chatbot thing will not get me the answer.

Thanks for your attention

4 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    9 hours ago

    Contract date is not the start date for billing. Billing starts when the service is up and running. I doubt you will get a new contract, as the date is rather meanless. 

  • Jones420's avatar
    Jones420
    Just joined
    10 hours ago

    Thanks,

    will I get a new contract, as I was able to bring the installation forward?

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      7 hours ago

      Hi Jones420,

      You wouldn't get a new contract, but as my colleague and Tudor have advised, the start date will be when the services go live. 

      Alex_Rm

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    10 hours ago

    Hello Jones420

    Thanks for posting in regards to the confusion caused by the contract showing the older date for installation, we appreciate you taking the time to raise this via the forums and welcome to the community.

    From what you have advised, it appears the original contract has been sent to you again following the change of date for the installation. As with all accounts, charges don't start until the service is installed and active so if the date has been pushed back by yourself, this would be the date it would start.