I have a debt relief order and virgin media is on there. They are still chasing me for the debt but they shouldn't. I tried calling to ask for where to send the proof but couldn't get through to anybody. All foreign people who did not understand what I was trying to explain. In the end I gave up and put the phone down. Is there an email I can send proof of my order to?
Only a VM staff member can help you, but it could be 2 or 3 days for them to get to your post.
If the debt is included within DRO then the debt with Virgin should be written off. However, if the debt isn’t included with DRO or the balance you quoted to DRO is incorrect then they can go for the balance/ debt which remains outstanding.
Hi there Charlotte92
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your service and thank you again for posting. I would be happy to take a closer look into this with you via a private message.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
