Forum Discussion

SammieSparkles's avatar
10 months ago

Daily call from 08000528675

Nearly everyday I get a call from 08000528675.

It is Virgin media.

i have asked repeatedly to be removed and for the calls to stop. 

Every time they say they will remove me from the list.

2 days later (daily at the moment) they call again.

One more call and I will cancel my services.

14 Replies

  • goslow's avatar
    goslow
    Alessandro Volta

    Could be VM or could be scammers spoofing a VM number.

    Check you are opted out of marketing in 'My VM' (can take time for this to be applied).

    Block the number on your phone if you can.

  • Absolutely sick of this myself 3 calls this afternoon already! I have opted out but disgusting that you would need to in the first place. VM TRY ASKING YOUR CUSTOMERS IF THEY WOULD LIKE TO BE CONSTANTLY HARRASSED EVERYDAY BEFORE YOU TAKE THEIR MONEY!! 28 days I've got to wait for this to stop, and it better stop. 

    • Mr_K's avatar
      Mr_K
      Knows their stuff

      3 calls in a day ( or even a week) is harassment.  You have cause for complaint.

      https://www.virginmedia.com/help/complaints#9954e263-bf20-4edc-8812-0454d71efacd

  • Ezzy's avatar
    Ezzy
    Dialled in

    I've been getting the same calls (I posted the same thread as well about 2hrs ago).

    It's ridiculous, I've told them multiple times to stop ringing and they still do.

    Was hesitant to block the number as I don't actually want to opt out of marketing calls as sometimes you get a good deal.

    • newapollo's avatar
      newapollo
      Very Insightful Person

      Hi Ezzy,

      Looking at your other thread <Here> you say that your contract doesn't expire until September 2026.

      VM generally offer the best deals either in the last 30 days before your discounts end, or after you've given VM a cancellation request.  So really there's nothing wrong with turning off marketing for now, and then turn it back on nearer the time when your current discounts are due to end.

      It takes up to  28 days for any marketing changes to take effect.

      • Ezzy's avatar
        Ezzy
        Dialled in

        I might have to do so, as I've had yet another call from them today which I had to reject as I'm at work.

  • unisoft's avatar
    unisoft
    Super solver

    It's a feature: "More of the SPAM calls from Virgin, that you love...." is VM's marketing hype :)

    Hey, they are giving you something for free, don't you love the value-add!

    The current strategy for VM is to cold-call with offers some of the time, but they usually will try and send a red postcard thing in the post and email to get your attention by mentioning free additions to your package. The focus is on analysing customer data and who they think will be a candidate for churn (i.e. leave) based on various metrics, then they target BEFORE end of contract. Just a price reduction does not increase customer's PERCEIVED value of what they are paying for, so they are trying to do things like next broadband speed for free if you re-contract or minimal increase for customers on lowest tiers to go to a much bigger tier.

    It's so you don't look away and research other provider's offerings (which can be cheaper and faster in case of Broadband). They need as much funding as possible, because at the moment, the ALTNETS are causing churn, and even BT roll out of fibre ha enticed customers to leave, despite pricing being in realm of VM's new customer or retentions offers generally. VM are praying the ALTNETS get into financial difficulty, from a business perspective, so they pounce and consolidate into VM/NexFibre. Less competition is ultimately better for them.........

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      unisoft wrote:

      and even BT roll out of fibre ha enticed customers to leave

      Yes, been there, done that ! ...   ;-)