Nearly everyday I get a call from 08000528675.
It is Virgin media.
i have asked repeatedly to be removed and for the calls to stop.
Every time they say they will remove me from the list.
2 days later (daily at the moment) they call again.
One more call and I will cancel my services.
Could be VM or could be scammers spoofing a VM number.
Check you are opted out of marketing in 'My VM' (can take time for this to be applied).
Block the number on your phone if you can.
Call the number, ask for the agent's name and first line of their address, and ask if they would be interested in upgrading their bin bags to some you have left over for a one time special price.
Alternatively opt out of marketing at https://www.virginmedia.com/myvmo2/account-settings/marketing-and-contact-preferences
Absolutely sick of this myself 3 calls this afternoon already! I have opted out but disgusting that you would need to in the first place. VM TRY ASKING YOUR CUSTOMERS IF THEY WOULD LIKE TO BE CONSTANTLY HARRASSED EVERYDAY BEFORE YOU TAKE THEIR MONEY!! 28 days I've got to wait for this to stop, and it better stop.
3 calls in a day ( or even a week) is harassment. You have cause for complaint.
https://www.virginmedia.com/help/complaints#9954e263-bf20-4edc-8812-0454d71efacd
I've been getting the same calls (I posted the same thread as well about 2hrs ago).
It's ridiculous, I've told them multiple times to stop ringing and they still do.
Was hesitant to block the number as I don't actually want to opt out of marketing calls as sometimes you get a good deal.
Hi Ezzy,
Looking at your other thread <Here> you say that your contract doesn't expire until September 2026.
VM generally offer the best deals either in the last 30 days before your discounts end, or after you've given VM a cancellation request. So really there's nothing wrong with turning off marketing for now, and then turn it back on nearer the time when your current discounts are due to end.
It takes up to 28 days for any marketing changes to take effect.
I might have to do so, as I've had yet another call from them today which I had to reject as I'm at work.
It's a feature: "More of the SPAM calls from Virgin, that you love...." is VM's marketing hype :)
Hey, they are giving you something for free, don't you love the value-add!
The current strategy for VM is to cold-call with offers some of the time, but they usually will try and send a red postcard thing in the post and email to get your attention by mentioning free additions to your package. The focus is on analysing customer data and who they think will be a candidate for churn (i.e. leave) based on various metrics, then they target BEFORE end of contract. Just a price reduction does not increase customer's PERCEIVED value of what they are paying for, so they are trying to do things like next broadband speed for free if you re-contract or minimal increase for customers on lowest tiers to go to a much bigger tier.
It's so you don't look away and research other provider's offerings (which can be cheaper and faster in case of Broadband). They need as much funding as possible, because at the moment, the ALTNETS are causing churn, and even BT roll out of fibre ha enticed customers to leave, despite pricing being in realm of VM's new customer or retentions offers generally. VM are praying the ALTNETS get into financial difficulty, from a business perspective, so they pounce and consolidate into VM/NexFibre. Less competition is ultimately better for them.........
and even BT roll out of fibre ha enticed customers to leave
Yes, been there, done that ! ... ;-)
Same is now happening to me too, but from 0800 052 1251 - have had a call on Friday, Monday and this morning while I'm at work.
I answered the one yesterday, to a woman who refused to take no for an answer - I mentioned three times that I wasn't able to discuss my contract right now and had to be in a meeting, to be met with 'don't worry, it will only take a couple of minutes' and 'don't worry, I'm sure you have suitable time now', before she finally took the hint and the call ended. Only to be rung again today, again while in a meeting.
Even better, having checked the marketing consent preferences for my account, the 'sounds good, keep me up to date!' box is unticked. So not entirely sure why they're even phoning at all.
And they're phoning my mobile, despite the contact phone number for my account being our home phone (not that I want them phoning that either, as then they'd just be interrupting my wife working from home).
