Customer Support
Since I joined VM years ago for broadband I have never been able to access my account via the APP, numerous calls but no joy.
Recently I decided to add TV to my package and drop SkyQ but without access to my account it is impossible to process this order.
After numerous web chats and calls I eventually got through to someone helpful who identified that the email address on my account had a 1 digit typo in it which was why it couldn't link my O2 account with the VM one. I asked them to correct this and they said they would raise a ticket. weeks go by and numerous calls and web chats later it is still not done. How difficult is it to change 1 character in an email?
Anyway the helpful web chat person said they could process the order for my £89.99 order and as I was a very valued customer they would discount the £194 per month cost to £94 as a special favour and in apology for the hassle. Despicable tactics. I am already paying £72.50 for 1 gig broadband that would be £45 from VM in Ireland.
Anyway, I would prefer to do the upgrade via my account where I can compare packages, than with a web support bod. Do Virgin not realise that they are losing business.
Sorely tempted to keep Sky for TV and Broadband and drop VM altogether.
