Forum Discussion
- newapolloVery Insightful Person
Hi Retiredatast
I'm afriad there isn't a direct number to make a complaint, it's the normal number 150 from a VM landline or 0345 454 1111 from any other phone. Any agent will be able to process the complaint for you.
You can also place a complaint online - see the following page with links for making a complaint, also a postal address for complaints, and full details of the complaints process
https://www.virginmedia.com/help/complaints
A member of the forum team may pick this up for you in a day or two and help place a complaint on your behalf.
- RetiredatastUp to speed
Hi Dave
Thank you very much for the info, much appreciated.
- Martin_NForum Team
Hi Retiredatast,
Thank you for your post. We're sorry to hear you need to raise a complaint.
If you don't mind me asking, what is the complaint regarding you wish to raise?
^Martin
- RetiredatastUp to speed
Hello Martin
Thank you for getting in touch.
My complaint is to do with your Indian Call Centre.Firstly they call and when I tell them I am happy with my package and the payments and ask them to not call again and end the call within 2 days they call again,I do the same again and end the call within two days they call AGAIN. This time I listen to what they have to say and this is the MAIN part of my complaint, the woman I spoke to just would not listen to me when she wanted to give me a SIM card for O2 I quite clearly said I did NOT want one she then asked what spend limit I wanted so I said several times I did not want one she then said she would set the limit to zero, she was so persistent and just had to read her script to me.
The next day I get a SIM card from O2 along with a text telling me my monthly bill for the SIM card was £22.41!!!!!!!!
I then had to call O2 to get it cancelled and I am currently waiting for a call back from o2 to get the cancellation finalised.
This is totally unacceptable behaviour she said the call was recorded it happened around late morning or early afternoon on Monday19th Feb, this has caused me no end of stress in trying to get through to her to try and say no and also get through to o2 where I was on the phone to them last night for over 30 mins.
She also said that if I refer someone to virgin I get £50 so I quite clearly said to her I would NOT be referring anyone to Virgin.
If I could have a sky dish on my house I certainly would after being treated like this after being with Virgin for over 20 years.
- Martin_NForum Team
Thank you for that information. I can certainly appreciate your frustration with that. I am happy to take a look into this.
I will private message you now to confirm your details.
^Martin
- RetiredatastUp to speed
Hello Martin
I called 150 and got through eventually to someone in VM customer services and gave them the details of my complaint. I was told someone would contact me within 48/72 hours but as expected, no one has made contact !!!!!!
I suppose it just shows how little VM cares about its customers
Thanks
- RetiredatastUp to speed
Hello Zoie
I have still not heard anything back from Customer Services about my serious complaint, this has been over a week now.
Can you please PM me or instruct me how to PM you so that you can take this up for me and make sure that the woman in the call centre is reprimanded for her actions.
Thank you.
- Zoie_PForum Team (Retired)
Hi Retiredatast,
Thank you for your reply, you can find all PMs when you click the little envelope, there will be one there from Martin requesting some info,
Thanks,Zoie
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