Customer service poor
I'm really disappointed in the customer service from Virgin, I swapped provider as I'd heard the customer service was better than Sky but this is not the case.
I had problems with the WiFi dropping out, and I contacted customer service to be told that there were too many devices connected when I was alone in the house listening to Internet radio.
Fine, ignore this despite the app advising me to conduct speed tests etc. I've cancelled the service as I've had a better offer from Sky and ended up using the messaging service to do this. I was frustrated that the person trying to match my offer was just offering me the cheapest TV package available and ignoring me when I said I wanted to keep TNT sports for example. It felt deceptive too as they use the 'lingo' when describing the packages so you almost need a glossary alongside you when you contact them.
Finally, I called today to see if last time was a blip and to see if they would match my deal. The customer service operator again ignored what I said and went through the script, offering me less for more than I pay for now. I appreciate there are scripts but when does logic kick in? It's just wasting everyone's time. I asked for a call back to be told there's no way for the message centre to request one - how bizarre.
So if you've heard Virgin have good customer service... It's not true!