Forum Discussion

johnnyt74's avatar
johnnyt74
Tuning in
3 days ago

Customer-Exclusion page upgrades/changes

I had a problem earlier accessing this URL:

https://www.virginmedia.com/support/help/change-my-package/my-current-package

This has now been resolved by a kindly soul on here but, when I access it, I've noticed my browser URL changes from:

https://www.virginmedia.com/support/help/change-my-package/my-current-package/offers

To :

https://www.virginmedia.com/support/help/change-my-package/my-current-package/customer-exclusion

And I only get the option to open a Chat window? How do I see the actual offers? And why am I redirected to "customer exclusion"? 

Many thanks for any help you can give me.

 

 

1 Reply

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    3 days ago

    Hi johnnyt74,

    We're sorry to hear you're having some issues accessing the package page.

    Just to clarify please, are you signed into your online account? 

    Can you send us a screenshot please of what you're seeing?

    We can then review this and advise further.

    Please pop back to us when you can.