How long have people waited to receive their credit refund?
We were charged for services we did not request and were told on 16/03/2025 that we would see the credit refunded against our next bill.
We have had 2 bills since then and no credit refunded.
Forum TeamHi Severallmatts,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're waiting on a refund. Credits are usually applied at the time they are agreed and then show on the next bill generated after this date.
Can you expand further on what you were billed for? This may be something we can help with 😊
Many thanks,
When moving home out package was moved with us. We had Netflix included as part of our package and therefore we did not have to pay monthly fee to Netflix, when we moved and our service was setup at the new house we received an email from virgin media saying our account was no longer linked, it then took almost 3 months and multiple attempts with customer service to rectify this.
A member of staff at virgin media went resolved this and said the cost we had to pay directly to Netflix during this period would be credited to our account.
At the same time this happened we were also switched to paper billing and charged for this service without us asking for this.
this also took multiple months to be resolved.
complaint referrence ID C-1603252115
Forum TeamThank you for that information. We can certainly take a look on the account to check if the credit has been applied for you.
We will private message you now.
^Martin
