Credit File default
Hi Steven,
I've had a credit application declined yesterday for a mortgage due to an incorrect default placed on my account by Virgin Media. I've confirmed with Virgin and the debt collectors they ...
Forum Discussion
Hi Paul,
Thanks for the quick response on the forum. Due to the urgency of the matter I've been on the phone to everyone I can contact. All of the credit agencies have told me the same thing: Virgin has a standard procedure for batch amendments to credit files of 4-6 weeks, however, this can be expedited to within 1-2 days for urgent matters called the "rapid amendment" procedure.
I'm sure you can sympathise that a mistake from Virgin here costing us a mortgage is quite a serious matter. We have already been financially and personally impacted by this and the situation will escalate drastically if this is resolved on the usual 4-6 week timeframe. If you can make any manager of the Credit File Amendments team aware of the matter I'm sure they will understand the potential legal ramifications and urgency of the situation.
I appreciate your help with this matter Paul, please let us how you get on.
Kind regards,
Luke
Hi Lellison,
Thank you for reaching back out, I will be more than happy to have a closer look and make sure this has been sent to the Credit File Amendment Team, please look out for the white envelope to join a private chat.
Regards
Paul.